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Frequently Asked Questions 1xbe —
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Everything you need to know about the 1xbe platform — from account registration, deposits, and withdrawals to games and account security. We've organized all the answers so you can find them easily.

Registration Deposits & Withdrawals Games Bonuses & Promotions Security
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About the 1xbe FAQ Page

This FAQ page is designed to help 1xbe members and prospective members find accurate information quickly and easily. We understand that things can sometimes be unclear or need further explanation — which is why we have compiled all the frequently asked questions from Malaysian users in one organised place.

The questions on this page are organized by category so you can jump straight to the relevant section without reading everything. Whether you're new and looking to register, experiencing login issues, or want to know more about claiming bonuses — it's all here.

If after reading this FAQ you still cannot find the answer you are looking for, feel free to reach out to the 1xbe customer support team via live chat available 24 hours a day, 7 days a week. We are always ready to assist you.

Customer Support

We Are Here to Help You Anytime

Beyond this FAQ, 1xbe offers multiple support channels to ensure your gaming experience stays smooth and enjoyable.

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Live Chat 24/7

The 1xbe support team is available to assist you anytime via the in-platform live chat. Our average response time is under two minutes — fast, accurate and Malaysia-friendly.

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Email Support

For more detailed inquiries or issues requiring account review, send an email to [email protected]. All inquiries are answered within 24 business hours with a thorough explanation.

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Complete Guide

This FAQ is updated regularly with the latest questions from the 1xbe player community. Every answer is written clearly so it is easy to understand, even if you are using our platform for the first time.

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Account Security

Every account-related inquiry is handled with strict identity verification to protect your privacy. Your personal information will never be shared with any third party without your consent.

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Quick Resolution

Most technical issues and account inquiries can be resolved in a short time. Our support team is trained to quickly identify problems and provide effective solutions.

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Bahasa Malaysia

All 1xbe customer support is available in Bahasa Melayu to ensure clear and comfortable communication for Malaysian users. You can describe your issue in whichever language you are most comfortable with.

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Registration & Account

8 questions in this category

Registering a 1xbe account is quick and easy — it takes less than two minutes. Click the "Register" at the top of the website, fill in the form with the required personal details such as your full name, email address, and phone number, then set a strong password. After submitting the form, you will receive a confirmation email to verify your email address. Click the link in that email and your account will be immediately active and ready to use.

Yes, registering a 1xbe account is completely free with no hidden charges. You only need to provide accurate personal information when registering. Your first deposit also qualifies you for an attractive welcome bonus from 1xbe. No monthly fees or subscription charges — you only pay for the deposits you choose to make.

You must be 18 years of age or older to register and use the 1xbe platform. This is an absolute requirement that we strictly enforce as part of our commitment to responsible gaming. During the KYC verification process, your age will be confirmed through valid identification documents. Accounts found to have been opened by underage individuals will be suspended immediately.

No, each user is only permitted to have one account only at 1xbe. Opening multiple accounts violates our platform's terms and conditions. Duplicate accounts may result in all associated accounts being suspended and any balances or wins forfeited. If you have an old account you can no longer access, please contact our customer support team for account recovery assistance.

Log in to your account and go to the Account Settings > Personal Information. You can update your phone number, email address, and other relevant details. Please note that any changes to critical information require additional identity verification through your existing contact method. Full name and date of birth cannot be changed once KYC verification is completed.

KYC or Know Your Customer is a standard identity verification process carried out by all trusted online financial and entertainment platforms. At 1xbe, KYC requires you to submit a copy of a valid identity card or passport along with proof of current address. This process protects your account from misuse, prevents identity fraud, and ensures compliance with relevant regulations. Verification is typically completed within 24–48 business hours.

If you wish to close your 1xbe account, please contact our customer support team via live chat or email. Make sure you have withdrawn all remaining balance from your account before submitting the request. We will process your request within three to five business days. For a more convenient option, you may also use the Self-Limit under Responsible Gaming to temporarily limit your activity without having to close your account entirely.

If you did not receive a confirmation email after registering, follow these steps:
  • Check the Spam or Junk Mail folder in your email as confirmation emails sometimes end up there by mistake.
  • Make sure the email address you entered during registration is correct.
  • Wait around 5 minutes as email delivery can sometimes take a little time.
  • Click the option "Resend Verification Email" on the login page.
  • If you are still unable to proceed, contact our customer support with proof of registration for further assistance.
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Deposits & Withdrawals

7 questions in this category

1xbe supports multiple popular deposit methods among Malaysian users, including:
  • Online Banking Transfer — Maybank, CIMB, Public Bank, RHB, Hong Leong, and more.
  • Electronic Wallet (e-Wallet) — Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay.
  • Credit/Debit Card — Visa and Mastercard.
  • Cryptocurrency — Bitcoin, Ethereum, and USDT for instant deposits.
  • Instant Banking — FPX and real-time transfers.
All deposit methods are processed securely with 256-bit SSL encryption.

Deposit processing time depends on the method selected. Deposits via e-Wallet and FPX is usually credited to your account instantly or within a few minutes. Deposits via bank transfer may take 5–15 minutes depending on transfer time and the bank used. Deposit cryptocurrency requires network confirmation which typically completes within 10–30 minutes. If your deposit has not been credited after 1 hour, contact customer support with proof of payment.

The minimum deposit at 1xbe is RM10 for most payment methods. This makes 1xbe one of the most budget-friendly platforms in Malaysia. There is no maximum deposit limit set for standard accounts; however, deposits exceeding certain thresholds may require additional verification for security and compliance purposes. Check the deposit page in your account for the latest limit information for each payment method.

To make a withdrawal, log in to your account and go to the Wallet > Withdrawal. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm your bank or e-Wallet details. Ensure the recipient account name matches the name registered at 1xbe to avoid delays. Every withdrawal requires verification via email or OTP to keep your transaction secure.

Withdrawal to e-Wallet are typically processed within 15 minutes to 2 hours. Withdrawals to bank account takes between 1–3 business days depending on the receiving bank. Withdrawals cryptocurrency are usually completed within 30–60 minutes after verification. Withdrawal requests submitted on public holidays or weekends may take slightly longer to process. All withdrawals are processed in order and you can check the status under Transaction History.

1xbe does not impose any charges for deposits or withdrawals. All financial transactions are free on our end. However, your bank or e-Wallet provider may apply a small transfer fee depending on their policy — this is beyond 1xbe's control. For crypto withdrawals, network fees (gas fees) are handled by the respective blockchain network and not by 1xbe. We recommend checking with your bank or e-Wallet provider for details on any applicable charges.

A withdrawal request may be rejected for several common reasons:
  • Account KYC verification has not been completed.
  • The bank account holder name does not match the 1xbe account name.
  • Requirements wagering requirements (rollover) bonus requirements have not been met.
  • Account balance is insufficient to meet the minimum withdrawal amount.
  • There is suspicious activity currently being investigated by our security team.
If your withdrawal was rejected without a clear reason, please contact our customer support with your transaction reference number for further investigation.
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Bonuses & Promotions

6 questions in this category

1xbe offers a variety of bonuses and promotions for both new and existing members:
  • Welcome Bonus — Exclusive first deposit bonus for newly registered members.
  • Daily Deposit Bonus — Daily reload offers claimable with simple conditions.
  • Weekly Cashback — A percentage returned from net losses over the week.
  • Referral Bonus — Special rewards when you invite friends to register and play.
  • Special Game Promotions — Exclusive bonuses for specific slot games, live casino, or sports.
  • VIP Loyalty Programme — Upgraded rewards and privileges for active members.

Wagering requirement or rollover is the total amount you need to wager before bonus funds can be converted to cash and withdrawn. For example, if you receive a RM100 bonus with a 10x rollover requirement, you must place bets totalling RM1,000 before withdrawing the bonus funds. Each promotion has its own rollover requirement, so please read the terms of each bonus carefully before claiming. Full details are available under the Promotions section in your account.

The 1xbe welcome bonus will be automatically credited to your account once you complete your first deposit meeting the minimum required amount. No special promo code is needed — our system will automatically identify your first deposit. Make sure you have verified your email and completed your basic profile information before making your first deposit to ensure the bonus is credited correctly.

Yes, you can choose to decline a bonus or cancel a credited bonus through the Promotions in your account — as long as the rollover requirement has not yet been met. If you do not want bonuses credited automatically in the future, you can update your preference in account settings. This is useful if you wish to make an immediate withdrawal without needing to fulfil wagering requirements first.

Not all games on 1xbe qualify toward bonus rollover requirements. Generally, slot games contribute 100% toward the rollover requirement, while table games such as blackjack and roulette may contribute at a lower rate. Sports betting has its own contribution multiplier. Each bonus has a list of eligible games — please check the relevant bonus terms and conditions before playing to ensure your bets are counted correctly.

Bonus validity periods vary by promotion type. Generally, welcome bonus have a validity period of 30 days from the date of crediting, while daily deposit bonuses are typically valid for 7 days. If the rollover requirement is not met within the specified period, the bonus and any associated wins will expire automatically. You can check your bonus expiry date at any time under the Active Promotions in your account.
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Login & Security

6 questions in this category

Go to the Login and click the "Forgot Password?". Enter the email address registered to your account and we will send a password reset link within a few minutes. Click the link and set a strong new password — a combination of uppercase letters, lowercase letters, numbers, and symbols is recommended. The reset link is only valid for 30 minutes, so be sure to use it promptly after receiving it.

Two-factor authentication (2FA) adds an extra layer of security to your account. To enable it, go to Account Settings > Security > Two-Factor Authentication. You can choose your 2FA method via SMS OTP to your registered phone number or through an authenticator app such as Google Authenticator. Follow the on-screen instructions to complete activation. We strongly recommend all members enable 2FA to protect their account from unauthorised access.

An account may be suspended for various reasons, such as repeated failed login attempts, suspicious activity, or a self-exclusion request. To reactivate your account, contact the 1xbe customer support team via live chat or email. Provide sufficient identity verification details including your full name, date of birth, and registered email. Our team will investigate and get back to you within 24–48 business hours with the next steps.

Yes, protecting user data is 1xbe's top priority. Our platform uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Your personal information is stored on servers secured with multi-layered firewalls and will not be shared with any third party without your consent, except where required by law. For more information, please read Privacy Policy in full.

If you notice any unrecognised or suspicious activity on your account — such as logins from unknown devices, transactions you did not make, or settings changes you did not authorise — contact our customer support immediately. Change your password right away and enable 2FA if you have not done so. Our security team will investigate the incident and take the necessary steps to protect your account.

Yes, you can log in to your 1xbe account from multiple devices simultaneously — smartphones, tablets, and laptops are all supported. However, for your account security, we recommend avoiding public devices and not sharing your account with others. All active login sessions can be viewed and managed under the Settings > Active Sessions in your account. You can terminate any session from there if needed.
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Games & Platform

5 questions in this category

1xbe offers a wide and diverse game collection to suit all types of players:
  • Slots — Thousands of slot titles from the world's leading providers, featuring diverse themes and bonus features.
  • Live Casino — A genuine casino experience with live dealers via high-quality video streaming.
  • Sports Betting — Full coverage of local and international sports matches.
  • Fish Shooting Games — Thrilling arcade games with rewarding win opportunities.
  • Table Games — Blackjack, Baccarat, Roulette, Poker, and more.
  • Game Lobby — An integrated game hub with multiple categories all in one platform.

Yes, most slot games on 1xbe offer a trial (demo) that allows you to play using virtual credits without making any deposit. This is the best way to explore new games, understand bonus features, and experience gameplay before wagering real money. To access demo mode, click on any game and select the "Play Free" or "Demo" option. Please note that winnings in demo mode cannot be converted to real money.

All games on 1xbe use Random Number Generator (RNG) that has been audited by independent third parties to ensure every game outcome is fair and fully random. Our game providers such as Pragmatic Play, Evolution Gaming, and others also hold internationally recognised game fairness certifications. For live casino games, all rounds are recorded and can be reviewed by players for full transparency.

The 1xbe mobile app is available for Android and iOS devices. To download it, visit the Download on our website and follow the installation instructions provided. Android users need to allow installation from external sources in their device settings. iOS users can install via the configuration profile provided. The 1xbe app offers a seamless gaming experience, the latest promotional notifications, and quick access to all platform features.

If you are experiencing issues loading games, try the following steps:
  • Refresh the page or log out and log back in to your account.
  • Clear your browser cache and cookies.
  • Make sure your internet connection is stable and fast enough.
  • Try using a different browser or update your current browser.
  • Disable any VPN or ad blockers that may be interfering with the connection.
  • If the issue persists, contact our customer support with a screenshot of the error for technical assistance.

Can't find the answer you're looking for? The 1xbe customer support team is ready to assist you via 24/7 live chat on the platform. We are committed to resolving every inquiry promptly and accurately.

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