Play With Awareness

Responsible Gaming
on the 1xbe Platform

1xbe believes that healthy entertainment starts with good self-control. We provide the tools, guidance, and support needed to keep every gaming session enjoyable — without affecting your daily life, finances, or relationships.

Play Time Limit
Daily Deposit Limit
24/7 Self-Control
Personal Support
🎮

Play for Fun

Treat gaming as entertainment — not as a source of income or a way to relieve stress.

🧠 Self-Aware 💚 Healthy ⚖️ Balanced

What Is Responsible Gaming?

Responsible gaming means enjoying online wagering activities as a controlled, mindful form of entertainment within boundaries that suit your financial situation and lifestyle. It is not just about winning or losing — it is about how you manage your time, money and emotions while playing.

At 1xbe, we never want our players to game without boundaries. We know that most members on our platform are mature individuals who make sound decisions — but we also understand that life pressures, financial difficulties, or emotional states can sometimes affect how a person plays. That is why we provide a range of self-control tools you can use at any time.

The core principles of responsible gaming at 1xbe are straightforward: play within your means, set limits before you play, and stop once you have reached those limits. If at any point you feel that gaming is starting to affect your life, we are here to help.

All self-control tools listed on this page are available free of charge to all registered 1xbe members and can be accessed directly through your account settings or by contacting our support team.

Signs That Gaming Is Becoming a Problem

Recognising early warning signs is the most important step in preventing a gambling problem from becoming more serious. Review the list below honestly — if you find yourself nodding to several of the following points, it may be time to pause and reassess your gaming patterns.

  • You frequently think about gaming even while doing other activities such as working, spending time with family, or trying to sleep.
  • You increase your betting amounts or frequency of play to get the same level of excitement as before.
  • You have tried to stop or reduce your playing time but have been unable to do so despite your resolve.
  • You are playing with money that should be used for basic necessities such as rent, bills, or food.
  • You lie to family members or friends about how much time or money you spend on gaming.
  • You play to escape stress, sadness, anxiety, or problems in your daily life.
  • You are "chasing losses" — continuing to play in the hope of recovering money you have already lost.
  • Gaming has begun to affect your relationship with your partner, family, friends or work performance.

If you recognise two or more of the above signs in yourself, we encourage you to use the available self-control tools or contact the 1xbe support team for further guidance. No question is too small and no request will be dismissed.

Self-Control Tools at 1xbe

1xbe provides a full suite of self-control tools that you can activate directly through your account panel. These tools are designed to give you complete control over your gaming experience — no waiting for approvals or lengthy processes required.

💰
Deposit Limit

Set daily, weekly or monthly deposit limits. Once the limit is reached, the system will automatically block further deposits until the limit period expires.

⏱️
Session Time Limit

Set a maximum duration for each gaming session. The platform will alert you when time is nearly up and automatically log you out when the limit is reached.

📉
Loss Limit

Set a maximum loss limit for a given period. Play will be stopped immediately once your set loss limit is reached.

🕐
Temporary Break (Cool-Off)

Take a short break ranging from 24 hours to 6 weeks. During this period, you will not be able to log in or carry out any transactions on your account.

🔒
Self-Exclusion

Long-term self-exclusion options ranging from 6 months to 5 years, or permanently. Your account will be closed and you will not be able to open a new account.

🔔
Real-Time Alerts

Receive automatic notifications when you are approaching your deposit limit, loss limit or session time limit that you have set.

All limits you set take effect immediately. Limit increases will only take effect after a 24-hour cooling period to ensure your decisions are made calmly and not out of emotional impulse.

How to Activate Self-Control Tools

Using the self-control tools at 1xbe is straightforward and can be done in just a few steps directly from your account.

1
Log In to Your Account

Access your 1xbe account via the website or mobile app. Make sure you use the correct login credentials and a secure internet connection.

2
Go to Account Settings

Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu that appears.

3
Select the Responsible Gaming Tab

On the settings page, find and click the "Responsible Gaming" tab to view all available self-control tool options.

4
Set Limits According to Your Needs

Choose the type of limit you want, enter the limit value and time period, then confirm your selection. The limit will be active immediately.

5
Contact Support If You Need Assistance

If you experience any difficulties or wish to apply for immediate self-exclusion, contact our support team via live chat available 24/7 or by email.

Rate Your Game Risk Level

Use the visual guide below to honestly assess where your current gaming patterns stand. This is not a formal test — it is simply a self-reflection tool to help you make more informed decisions.

Playing Occasionally for FunLow Risk
Playing Regularly but Still in ControlMedium Risk
Hard to Stop, Starting to Impact Your LifeHigh Risk
No Control, Affecting Every Aspect of LifeNeed Immediate Help

If you find yourself at a high-risk level or need immediate assistance, please use the Self-Exclusion feature or contact the 1xbe support team without delay. Your well-being is far more important than any gaming session.

Quick Guide

Need Immediate Help?

The 1xbe support team is available to assist you 24 hours a day, 7 days a week. Reach us via live chat on the platform or by email below.

Live Chat

Available 24/7 on the platform

Support Email

[email protected]

Healthy Play Tips

  • ✓ Set a budget before you play
  • ✓ Do not play when you are emotionally unstable
  • ✓ Take a break of at least 15 minutes every hour
  • ✓ Do not try to recover losses by betting more
  • ✓ Gaming is entertainment, not a source of income

Our Six Pillars of Responsible Gaming

Every feature and policy we build at 1xbe is guided by these six core principles to ensure our platform remains safe and responsible for all players.

🔞
Strict Age Verification

1xbe strictly enforces a minimum age requirement of 18 years through a comprehensive identity verification (KYC) process. There are no exceptions — we do not allow any underage individuals to access our platform under any circumstances.

🧰
Complete Self-Control Tools

From deposit limits to full self-exclusion, all self-control tools are available free of charge and can be activated by yourself without needing to contact support. You hold full control over your gaming experience at all times.

🤝
Judgement-Free Support

The 1xbe support team is specially trained to handle responsible gaming enquiries with full empathy and confidentiality. You will not be judged — we are here solely to help you enjoy a healthier gaming experience.

📊
Personal Activity Report

Review your game history, total deposits, withdrawals and betting patterns at any time through your account panel. Full transparency lets you assess whether your gaming patterns are at a healthy and controlled level.

🚫
No Pressure to Play

1xbe does not send promotions or bonus offers intended to pressure you into continuing to play once you have indicated an intention to stop. Members who use self-control tools will not receive marketing communications that conflict with their decisions.

🏛️
International Standards Compliance

1xbe's responsible gaming policy is built on the best international guidelines and standards in the online gambling industry. We continuously update our policies and tools in line with the latest developments in responsible gaming.


Responsible Gaming FAQ

Answers to the most frequently asked questions by 1xbe members regarding self-control tools and responsible gaming.

Limit reductions (such as lowering your deposit limit) take effect immediately. However, limit increases or cancellations will only take effect after a 24-hour cooling period. This is a safety measure we put in place to ensure your decisions are not made purely on emotional impulse, especially after a losing session.

During the self-exclusion period, the balance in your account is secure. You may contact the 1xbe support team to request a withdrawal of your account balance. The withdrawal process will be handled by our finance team in accordance with standard procedures and your funds will be returned to your original payment method.

The deposit limit you set means you can only deposit up to that amount within the time period you choose (daily, weekly, or monthly). For example, if you set a daily deposit limit of RM200, you can still deposit up to RM200 per day — but any attempt to deposit beyond that limit will be automatically blocked by our system.

Yes, 1xbe offers a permanent self-exclusion option. Once you choose permanent self-exclusion, your account will be closed permanently and you will not be permitted to open a new account using the same personal information. This is an irreversible decision, so please consider it carefully before making this request. Contact our support team to initiate the permanent self-exclusion process.

If you are concerned about a family member or friend who may have a gambling problem, the first step is to speak with them openly and without judgment. Show your support and encourage them to seek professional help. You can also contact the 1xbe support team for guidance on how to help your loved one, including information on support resources available in Malaysia.

Yes, completely. Any information related to your use of self-control tools, including the limits you have set and your self-exclusion history, is personal information fully protected under the 1xbe Privacy Policy. This information will not be shared with any third party without your consent, except where required by law.

Play Smarter, Live Better

Register your 1xbe account today and enjoy a fun, safe, and responsible online entertainment experience. Our self-control tools are ready to support you every step of the way.

Safe & Trusted Responsible Gaming 24/7 Support Privacy Guaranteed

Bahasa Melayu